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Ripped off at every stage.

At first, Wizzair seems like a great deal. Nice website, low prices. However, the airports they fly out of are difficult to get to, and their carry on luggage policies are ridiculous. You can only carry one bag that is the size of a small backpack, and if you try to pay for luggage at the airport, you will be penalized severely with a fee of 35 euros! Slow service, uncomfortable seats, ridiculous fees and policies. I am extremely unhappy with the way Wizzair cheats its customers, and have already warned friends and family about flying with Wizzair both in person and online.

We would ONLY use them again if there was not other realistic choice. We flew from Luton to Burgas. I am 5' 10" - there was no way i could stretch my feet under the chair. My knees were at the back of the seat in front of me. Very uncomfortable. If you wanted to rest your head on the seat in front - no chance - solid plastic. There are no head rests either.
VERY UNCOMFORTABLE JOURNEY.

Now ot add salt to the wound - we had our online check in printed out. One couple hasn't and they charged a ridiculous amount to print out their boarding pass. BUT when travelling back at Burgas airport they DO NOT ACCEPT YOUR PRINTED OUT BOARDING CARD so (not known to us) we had to queue just the same at check in. Just image having to pay a fine for not printing out your boarding pass in advance and then not being able to use it anyway!!!!! Oh and the small notice telling you this is urrrrrr... at check out which you don't go to the the 1st place.

ALL IN ALL AVOID THEM ....

I had to pay 1200 dkr in manual check-in fee, because Wizz-air had problems with the web-site. I was asked to contact costumer service (this is a 90 number and you have to pay alot pr. minut!!)
I have taken my last trip with Wizz-air ever!

Unacceptable customer service experience

First they are no longer low cost, as the tickets are somewhat expensive considering one way SKP-Nuremberg is 50 - 100euros plus you have to pay for everything else.Including water, food , and so on in the plane.

I have booked for me a ticket , wizz discount, then purchased flexi, priority boarding and etc.However, then when booking for my partner , something went wrong , and even though I was logged in to my partner wizz account , it gave mixed information, but most importantly had booked the flight on my name again.I have purchased Wizz discount for him , turns out it came to my account one more time, plus same flight on my name twice. SO i tried to change the name, and customer service took over 50 euros to call, and issue is not resolved.Once they say you need to cancel ( 100 euro) and then book again 150 euros.Then they said ok we will reimburse the money, however no confirmation, and the flight is still on my name , and travel date is close.Their customer care is worthless.If this is not resolved I will never use them again ever.Will update if resolved.

Eine reine Abzocke, wieso soll man nicht den Namen ändern dürfen für einen Flug? Und das noch 1 Monat vor Abreise, mit welcher Fluggesellschaft ist das bitte nicht möglich? Dann wollte ich den Flug stornieren der 130€ gekostet hat und sie sagen mir ich bekomme 10€ zurück. Das ist wohl ein schlechter Scherz oder? Das Personal im Call-Center ist unglaublich inkompetent, sowas habe ich noch nie erlebt. Auf meine Fragen kam ein einfaches "keine Ahnung wieso das nicht geht, sorry." und das wars. Außerdem zahlt man 2€ pro Minute, so einen Preis habe ich auch bis jetzt noch nie gesehen um beim Kundenzenter jemanden zu erreichen.
Nie wieder!